Which message is missing or arriving late?

Useful details to include

• The message type, such as a receipt or password reset.
• The application and sending provider, if known.
• When the problem started and whether it affects every recipient.
• A safe summary of the visible error or missing step.
• Recent sending or domain changes and your desired first result.

Do not send passwords, keys, private message bodies, recipient lists or unsanitized headers through the public inquiry. Agree a suitable evidence channel and test destinations first.

After sending

A saved confirmation means this inquiry was recorded. It does not confirm email delivery or a personal reply.

Read inquiry handling details or prepare your notes.